Refunds and Cancellation Policies:
We understand that life happens and you may occasionally need to cancel or reschedule your appointment or change your mind about a purchase. To help us manage our schedule effectively and respect the time of our clients and staff, please read our cancellation policy carefully.
If you book a tuning fork or coaching session with Nicki but are not able to attend:
Workshops, Classes and Group Sound Baths
If you are not able to attend a paid class or workshop and let Nicki know at least 48 hours before the event you will be offered either a rescheduled event or a refund at our discretion. Please note refunds will be minus any processing fees taken by the third party booking company eg Eventbrite or PayPal.
Donation events are not refundable.
Product Sales:
Nicki's online shops (GetYourLifeback.today, NickiGreenham.com and Nicki's Etsy shop) accept order cancellations within 12 hours of placing the order. The Buyer is responsible for making requests within this timeframe.
Cushions, mugs and prints are printed to order for each individual customer and are often dispatched directly from the manufacturer. Therefore returns and exchanges are generally not accepted.
Where returns are accepted, the goods should be returned as new in saleable condition and in original packaging; full refunds will be given minus postage and any processing fees. Please contact Nicki before returning, to be given the correct returns address. We cannot be held responsible for items returned that do not reach us, so you may wish to use a tracked postage service.
Buyers are responsible for return postage fees and any customs and import taxes that may apply. Nicki is not responsible for delays due to customs.
Damaged Goods:
If goods arrive damaged please take a photo of the item with packaging within 24 hours of arrival and email it with a description to Nicki@'GetYourLifeBack.today. If damage is due to the printing or processing, you may be entitled to a replacement. If due to negligence on behalf of the courier or postal service, you may be entitled to a refund from the postal company. Please contact Nicki to discuss this, email: Nicki@ GetYourLifeBack.today
Complaints:
Although the complaint may be in respect of a decision which
we took, we will investigate it thoroughly. We take your privacy and data rights very seriously. If you have any concerns or believe your personal data has been mishandled, you have a legal right to lodge a complaint.
How to make a complaint:
Please email your concerns directly to Nicki@ GetYourLifeBack.today with the subject line “Data Protection Complaint”.
What happens next:
In line with UK data protection laws, we follow a strict internal process to resolve your concerns:
If you are not satisfied with our final response, you retain the right to escalate your complaint directly to the Information Commissioner’s Office (ICO).
We understand that life happens and you may occasionally need to cancel or reschedule your appointment or change your mind about a purchase. To help us manage our schedule effectively and respect the time of our clients and staff, please read our cancellation policy carefully.
If you book a tuning fork or coaching session with Nicki but are not able to attend:
- We kindly ask that you notify us at least 4 days in advance. This allows us to offer your slot to another client
- Online 1-to-1 sessions: If there is less than 48 hours cancellation notice from clients, there will be a 35% charge to cover payment processing fees.
- In person 1-to-1 sessions: If there is less than 48 hours cancellation notice from clients, there will be a 40% charge to cover room hire and processing fees.
- Please aim to arrive on time. If you are more than 10 minutes late, we may not be able to complete the full treatment as originally scheduled. You will still be charged for the full session.
- In the event of no contact and no show from the client, or in the event of a life emergency, clients will be offered one rescheduled appointment via 2 email messages. Appointments not fulfilled after this will be considered void and will not be refunded in order to cover the extra admin costs incurred.
- Where the client has booked a series of sessions they have the right to discontinue the coaching relationship at any time without giving a reason. They will be given a full refund for any unused sessions (minus any processing fee if applicable) as long as there is at least 3 days notice before the date of the next appointment.
Workshops, Classes and Group Sound Baths
If you are not able to attend a paid class or workshop and let Nicki know at least 48 hours before the event you will be offered either a rescheduled event or a refund at our discretion. Please note refunds will be minus any processing fees taken by the third party booking company eg Eventbrite or PayPal.
Donation events are not refundable.
Product Sales:
Nicki's online shops (GetYourLifeback.today, NickiGreenham.com and Nicki's Etsy shop) accept order cancellations within 12 hours of placing the order. The Buyer is responsible for making requests within this timeframe.
Cushions, mugs and prints are printed to order for each individual customer and are often dispatched directly from the manufacturer. Therefore returns and exchanges are generally not accepted.
Where returns are accepted, the goods should be returned as new in saleable condition and in original packaging; full refunds will be given minus postage and any processing fees. Please contact Nicki before returning, to be given the correct returns address. We cannot be held responsible for items returned that do not reach us, so you may wish to use a tracked postage service.
Buyers are responsible for return postage fees and any customs and import taxes that may apply. Nicki is not responsible for delays due to customs.
Damaged Goods:
If goods arrive damaged please take a photo of the item with packaging within 24 hours of arrival and email it with a description to Nicki@'GetYourLifeBack.today. If damage is due to the printing or processing, you may be entitled to a replacement. If due to negligence on behalf of the courier or postal service, you may be entitled to a refund from the postal company. Please contact Nicki to discuss this, email: Nicki@ GetYourLifeBack.today
Complaints:
Although the complaint may be in respect of a decision which
we took, we will investigate it thoroughly. We take your privacy and data rights very seriously. If you have any concerns or believe your personal data has been mishandled, you have a legal right to lodge a complaint.
How to make a complaint:
Please email your concerns directly to Nicki@ GetYourLifeBack.today with the subject line “Data Protection Complaint”.
What happens next:
In line with UK data protection laws, we follow a strict internal process to resolve your concerns:
- Acknowledgement: We will formally acknowledge receipt of your data complaint within 30 days of receiving it.
- Investigation: We will investigate the issue thoroughly and without undue delay.
- Updates: We will keep you actively informed of our progress if the investigation requires extra time.
- Outcome: We will formally notify you in writing of the final outcome and resolution of our investigation.
If you are not satisfied with our final response, you retain the right to escalate your complaint directly to the Information Commissioner’s Office (ICO).
These Terms and Conditions became effective on 01.11.2019
Updated 12.07.2026
Updated 12.07.2026